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Returns made easy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items returned to us with signs of use, wear, or damage, may be object to a 15% restocking fee.
To start a return, you can click here or contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or receive store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Free US express delivery
We offer free delivery with every order over $50. Once you place an order, you should receive a tracking number within 1-2 business days. Then, it takes usually between 1-3 days for delivery.
Satisfied or refunded
If you’re looking to return your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for a different product or a refund to the original payment method. To start a return click here.
We are here to help. Our customer service team can answer any of your questions. Simple send us an email, chat with our live support or give us a ring.
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